Returns Policy

ZIP-CODE RETURNS AND EXCHANGES

ONLINE PURCHASES EXCHANGES AND REFUNDS
For your convenience, item(s) purchased online may be exchanged or refunded at any Zip-Code store within South Africa provided all online return policy conditions below are met. A refund will be provided to you by crediting your original method of payment. Please note that cash refunds will not be provided under any circumstances and courier charges cannot be refunded.

GATEWAY STORE EXCHANGES AND REFUNDS
Under no circumstances will refunds be done for purchases made at the Gateway Store.

ZIP-CODE ONLINE RETURNS POLICY
There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Consumer Protection Act (CPA), as well as any other applicable acts.
If you wish to return any item(s) you have purchased, you can either return the item(s) via courier to our online store or in person to a Zip-Code store (only) within 15 days from the date of purchase. Return courier costs will be at your expense, unless the item(s) returned is faulty or not as ordered. In this instance, courier costs will be incurred by Zip-Code.

We encourage you to return your parcel via a reputable traceable courier services as all returned parcels remain the responsibility of the purchaser until received by Zip-Code. We encourage you to return in any of our stores country wide as this is free of charge.

ONLINE RETURNS POLICY CONDITIONS
At Zip-Code we want to ensure you love the items you purchase. If you have changed your mind on a purchase we will exchange your item or refund your original method of payment provided that:

• You return the item within 7 days of receipt of purchase.
• You produce your original Zip-Code invoice (receipt) when you return the item
• The item is in original saleable condition:
• With all original tags and any sewn labels still attached
• In an unworn and unused state
• A return form is completed and accompanies your item(s) being returned
• In original packaging
• The item/s do not smell of perfume or deodorant .
• Please ensure your return includes a copy of your original invoice and/or order no.

If you are not able to comply with these requirements, Zip-Code reserves the right to refuse an exchange or refund on change of mind items. Zip-Code will not accept a bank statement as proof of purchase.

The following must be considered when wanting to do a Return or exchange :

• There will be strictly no returns or exchanges on Bodysuits for hygiene reasons.
• There will be strictly no returns or exchanges on Sale or Promotion Items.
• If an item received by you is considered to be damaged or faulty, a returns request form must be submitted and Zip-Code will assess the matter and either replace the item or refund you accordingly.
• Items that are damaged as a result of wear and tear are not considered to be faulty and will not be considered for return or exchange.

Processing of returns can take up to 7  business days from date of Return request form submission. We appreciate your patience in this regard.

ONLINE EXCHANGES AND REFUNDS
We encourage you to return in any of our stores country wide as this is free of charge .If you however choose to return it via our courier service you will be charged a courier fee.

Online Exchanges:
• If you would like to exchange an item(s) for an alternative item(s), please complete the online Return Request form prior to sending the item(s) back.
• Exchanges can only be exchanged for the same value of the purchase price of the item being returned.
• Your item (s) that you wish to return needs to be sent back to our online returns address with the relevant return documents, duly completed and tax invoice (receipt).
• If the alternative size or colour is no longer available, provided all the Returns Policy Conditions are met, a refund will be provided to you crediting your original method of payment.
• All return courier costs will be for your own expense and this will deducted from your refund amount.

ONLINE REFUNDS
To obtain a refund please fill out the online Return Request form which is located within your ZipCode website account prior to sending the item(s) back.
A refund will be provided to you crediting your original method of payment, providing all the Returns Policy Conditions are met and our warehouse has received the original item that is being returned. Cash refunds will not be provided under any circumstances.

COMPLETING A RETURNS REQUEST FORM ONLINE
• Click on the returns form and print.
• Fill out the required fields and read the Returns Policy to ensure you have a firm understanding of the terms and conditions.
• Once you have clicked submit you will then be directed to the Return Request Form. This form must be printed and sent with the items to our warehouse in order for you to receive your return or exchange.
• If you do not have a printer, please complete the manual return form that was included in your package.
• Once you have sent your item(s) back to our warehouse, you will then receive email updates with the status of your return or exchange.
Before sending, please ensure all details on this form are correct. You will also need to write the returns number and the Returns address (below) on the outside of the parcel. You will be notified by email the status of your exchange or refund.

ONLINE RETURNS ADDRESS
Please send all returns to:
Zip-Code Designs cc
Shop F024 Gateway Theatre of Shopping
1 Palm Boulevard
Umhlanga Ridge
4319

DELIVERY AND SHIPPING INFORMATION
FREE STANDARD DELIVERY FOR ALL ORDERS OVER R600 PER TRANSACTION
Zip-Code delivers within South Africa using a door to door Courier service (Fastway). Goods will be delivered on business days only. We do not offer deliveries on weekends or public holidays.
A signature will be required when your order is delivered; we recommend you provide a delivery address where someone will be available to receive your order and sign for it.

COURIER COSTS & DELIVERY TIMES
South African Standard Delivery

*3-7 Business Days
• To all major centres being Durban; Jhb; Cape Town; Pietermaritzburg and Pretoria, standard delivery charges are a flat rate of R70 for all orders under R600 per transaction.
• To any other outlying areas, delivery charges are R100 for all orders under R600 per transaction.
• For orders over R600 per transaction we offer free standard delivery country wide (SA ONLY).

TRACKING (Fastway Courier)
Once your order is shipped you will receive an email confirmation of your shipping details which will include a tracking number.

Collection Option (within 5 business days)

Should you reside in the Durban area you may collect your order from our office.
The collection address is as follows:
9 Crystal Rock, 16 Solstice Rd, Umhlanga Ridge, 4319

Orders will only be available and ready for collection when payment has been received. NO ORDERS WILL BE PROCESSED FOR COLLECTION UNTIL PAYMENT HAS BEEN RECEIVED either via PayFast or Electronic Funds Transfer.
Once payment has been received and confirmed Zip-Code WILL CONTACT YOU VIA EMAIL / TELEPHONE TO ARRANGE AN APPOINTMENT DATE & TIME TO COLLECT. No collections will be done if this appointment has not been made and adhered to.
Orders made on a weekend or Public Holiday will not be ready for collection until the following week subject to cleared payment.

LATE DELIVERY & AVAILABILITY
If a product you have purchased is not delivered within the agreed delivery period (or where no specific period is agreed, within 30 days after having purchased the product) you are entitled to cancel such purchase on 7 days notice to Zip-Code. Should a product that you have ordered be out of stock, Zip-Code will notify you thereof, whereupon:
• In the event of a temporary out-of-stock situation, you shall be entitled to cancel the order and be fully refunded, or to maintain the sale subject to a later delivery date as may be agreed;
• In the event of a permanent out-of-stock situation, you shall be entitled to a full refund.
Where delays and out of stock situations occur, every reasonable effort will be made to inform you.

INCORRECT PRODUCT DELIVERY
In the unlikely event that the incorrect product is delivered to you (i.e. it is not the product you purchased), please do not remove the product from its original packaging, open or use the product in any way. Please contact us at Zip-Code so that we can resolve the issue by collecting the product from you and delivering the correct one as soon as possible.
A returns form must be filled out and sent through to us before any form of return or exchange can be affected.

ORDER SUPPORT & FURTHER INFORMATION
If there is a problem with your order or you would like further information regarding your deliveries, please contact us at:
• Email: info@zip-code.co.za
• Phone: 031 566 2036